First and second level support for medical professionals in clinical IT applications, Analysis, prioritization, and processing of incidents, service requests, and malfunctions, Close collaboration with users, IT departments, and external service providers, Documentation of error patterns, solutions, and support processes, Further development and configuration of existing applications, Implementation of smaller development tasks, scripts, or interface adjustments, Support with releases, updates, and testing of new functions, Participation in the introduction of new IT systems and applications, Analysis of clinical processes and identification of optimization potentials, Digital mapping and improvement of workflows in the clinical environment, Close coordination with medical professionals for user-centered process design, Support with the standardization and documentation of digital workflows, Ensuring data protection, IT security, and regulatory requirements, Support with training and user documentation, Contribution to the continuous improvement of IT service quality