Diagnoses and repairs all designated products, Providing advanced service and support to customers and colleagues, Installation, preventive maintenance, upgrades, repair and engineering change upgrades, Diagnoses mechanical, hardware, software and systems failures using imaginative and practicable solutions within free solution space and consistent with organization objectives, Coordinates and implements complex technical solutions within broad solution space, IMR activities on global scale possible, Determines most cost effective repair/resolution to minimize customer downtime, Has a deep understanding of service KPIs and actively takes measures to improve financial impact, Understanding of what drives the commercial success of the customer and of Service at ZEISS to create new business opportunities, May exert some influence on the long-range goals of the local organisation, Complete all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe, Proactively maintains an ongoing relationship with selected customers and sales staff to assure responsiveness, particularly those focused on technical applications of the product or service, Plans and execute complex technical customer training, Actively provides guidance, feedback and assistance to new or less experienced staff, May conduct (OJT) training for other CSE-Levels, Supporting others by sharing service knowledge and best practices within service team, Might serve as "certified" instructor for formal / factory based Regional Training activities, Go-to person for specific technical topics on local level of segment/SBU, Preparation, adaptation and preparation of all technical documents as well as definition of spare parts lists, Planning and implementation of training courses as well as technical support in German or English, both in-house and on-site
