Guide customers through a structured onboarding process to ensure they understand and use our software successfully, Teach and train users in hands-on sessions to ensure everyone from site managers to executives knows how to use our tools, Proactively engage with users to uncover friction points and ensure the software solves their daily problems, Monitor usage and data quality to make the platform the undisputed "source of truth" for their waste operations, Analyze a customer’s current state to "paint the picture" of their two-year journey from basic operations to a fully circular model, Identify exactly how our software and different features could guide customers through this journey at each stage to ensure customer growth over time, Translate your analysis into a clear and actionable customer plan and journey that generates buy-in from key stakeholders, Masterfully guide customers through this plan to enable transitions from "managing waste" to "closing loops" by proving the ROI of each new phase, Bridge the gap to product by translating real-world customer friction and "on-the-ground" challenges into actionable feedback for our Product and AI teams, Help refine our internal processes and ways of working by improving team processes as well as customer playbooks and materials, Act as a positive, high-energy engine within the team, fostering a culture of high performance, accountability, and shared wins