Responsible for the Management of selected Global Accounts within the NVO program (GNP), Responsible for customer performance, Define volume targets in close cooperation with the GNP Teams in the Regions, Close alignment on trade & customer strategy with internal key stakeholders, such Trade Management, Regions, Areas, Cargo Control Center, Setting annual customer strategy in close alignment with Regional Account Managers, Monitor and drive customer performance, as well as company objectives in line with company strategy, Build up close relationship to customer point of entries to ensure Hapag-Lloyd strategy is met, Monitor business segmentation throughout the year in line with HL trade strategy and take corrective actions if required, Serve as a key escalation point for our customers, Perform regular customer QBR's/negotiation meetings. This may include travel both regionally and globally, Understand our customer business model, needs and requirements, Overall responsibility for the usage of opportunity related tools, such as pipeline, Book of Business, Ensure sufficient opportunities are captured to meet annual customer volume target, Actively drive Push & Pull Interactions with Regional GNP Teams, Follow up on CES result for the customers in the portfolio, Participation in projects
