Lead the Lifecycle Services & Repair team in terms of content and personnel, fostering an environment where self-responsibility, collaboration, and development can grow., Ensure first-class after-sales service, covering repairs, complaints, maintenance services, and the Mountain 2nd Life offering., Continuously develop processes, structures, and responsibilities, ensuring efficient workflows along the entire service journey., Drive the international development of after-sales and repair services and lead cross-departmental projects with internal and external partners., Be responsible for the setup and further development of international spare parts management, including procurement, availability, and provision for B2B, B2C, and service partner channels in close collaboration with purchasing, product management, and suppliers., Actively shape service systems and digital platforms, ensuring high data and process quality., Develop the Mountain 2nd Life platform and set new impulses for repairability, circular economy, and the 2nd Life online shop., Promote collaboration with international sales partners, the after-sales departments of SSO (deuter, Maier Sports), and teams from customer service, product management, quality management, operations, and sales.