Disciplinary leadership of service technicians in the Area Schleswig Holstein, Provide guidance and leadership to service technicians, ensuring that all tasks are completed on schedule, Analyze KPIs and PPIs, derive measures to improve processes and outcomes, and keep organizational and departmental objectives in view, Carry out regular quality and employee audits, ensuring compliance with work instructions, standard times, and material usage, Make operational decisions together with Area Management based on regularly collected performance and process indicators, Identify training needs and ensure targeted employee development to sustainably build competencies, Monitor working time accounts of service technicians and coordinate with planners to balance additional and reduced hours, Ensure compliance with all safety regulations on site