Leading and coordinating customer onboarding, including onsite demonstrations, trainings, and rollout planning., Supporting and assisting with installations, commissioning, and validation of continuous monitoring systems at customer sites., Acting as the technical point of contact for customers during deployment and early operational phases., Ensuring systems are correctly configured, commissioned, and operating as intended., Analyzing data from existing deployments to assess system performance, identify issues, and support customers in interpreting results., Proactively identifying optimization opportunities, usage gaps, or operational improvements based on deployment data and best practices., Driving customer adoption and long-term success through regular check-ins, performance reviews, and solution-oriented recommendations., Collaborating closely with Sales, Engineering, field teams, and Product Management to communicate customer feedback, operational insights, and improvement opportunities., Develop playbooks and processes to scale our customer success operations in the oil & gas vertical.