IT Student Assistant (m/f/div)

Introduction & Description

FLOCERT is a leading global assurance provider. Besides providing sole certification to Fairtrade, FLOCERT offers certification and verification as well as customised sustainability to support companies in their ethical business transformation.

With seven international offices conducting business in around 120 countries, FLOCERT specialises in combining global reach with local expertise for its over 6,000 customers. FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small-scale producers to internationally recognised brands, to promote fairness in global trade.

As a People and Planet First verified organisation, FLOCERT is proud to be recognised as an enterprise prioritising social and environmental goals.

Description of Position

Would you like to gain practical IT experience while helping colleagues across an international organisation? Join our IT Operations team and support the reliable day-to-day running of FLOCERT's workplace technology.

You will work on clearly defined support and hardware tasks, learn from experienced colleagues and contribute to IT projects and process improvements alongside your studies.

Working hours: Part-time, 20 hours per week during lectures
Location: FLOCERT GmbH Headquarter Bonn, Germany (regular on-site presence required)
Salary: Category II of the Collective Bargaining Agreement; appr. EUR 1,400 gross per month (depending on the hours worked), plus holiday bonus and a 13th salary
Contract: Fixed-term for 12 months
Start date: as soon as possible

What you will do

Receive, document and route helpdesk incidents and service requests
Provide first-level support for workplace hardware and software, including installation, configuration, troubleshooting, maintenance and replacement
Support the full hardware lifecycle, including asset tracking, device preparation, secure data wiping, reuse, donation and decommissioning