(Senior) Account Manager - Sustainability

Support customers' progress along their climate journey

• Build and nurture strong relationships with clients as their trusted climate advisor and single point of contact, coordinating internal expertise to deliver clear, actionable guidance on sustainability topics

• Represent the customer voice and needs internally to provide input for product development.

• Educate users and guide them toward measurable progress on their Net Zero journey.

Boost farm-level data collection via the RootOS platform

• Onboard sustainability managers, farm technicians, and farmers to the platform and guide their data collection efforts.

• Ensure high data integrity, partner with trusted farm-level data sources, and meet data coverage targets.

• Collect, consolidate, and prioritize product feedback.

🚀 You might be really good for this role if you

• Have 3+ years of experience in customer-facing roles (ideally B2B SaaS, consulting, or startup/scale-up environments) where you built and nurtured strong client relationships end-to-end

• Are hands-on, reliable, and detail-oriented. You thrive in fast-changing, early-stage environments, juggle multiple priorities, and ensure nothing falls through the cracks

• Are people-centric and proactive. Empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities aligned

• Speak excellent German (C2) and English (C1+)

You don't feel like you fulfill all the criteria? We get it: confidence can sometimes hold us back from applying for a job. But guess what?! There is no such thing as a 'perfect' candidate. The only thing you need to ensure along the recruiting process and beyond is that the problem that we are solving with Root is one you cannot wait to get out of bed for on Monday morning! 🤗

🦾 How we support you

• You will work closely with Alina, our Account Management leader.

• You will collaborate as part of a cross-disciplinary team that brings together sales and account managers, product experts and customer success specialists

• We believe in the power of technology. We use best-in-class tools, software and AI solutions (Hubspot, Gong, Claude, Slack, Google Workspace, Notion)

🎢 Hiring Process

Our ambition is to offer you an end-to-end experience that is fast and uncomplicated - we aim to keep the end-to-end process to 10 working days. We send you prep material for each step and maximise transparency at every step.