Provide first and second-line technical IT support through the IT Service Desk, ensuring adherence to SLAs and KPIs. Support will be delivered via multiple channels (portal, phone, chat) to users across our global offices., Troubleshoot hardware, software, and basic network issues across various platforms and operating systems. This will therefore require proficiency in several areas including; Office 365, soft-phone systems, Windows and Mac OS platforms., Install, configure, and maintain standard software and hardware, both onsite and remotely., Collaborate with the Corporate IT Service Teams for third-line escalation and project work., Participate in IT projects by supporting the deployment of new technologies., Maintain IT environments in regional offices, including conference room AV systems., Support remote offices, which may include some regional or international travel.
