Customer Success Manager DACH (m/f/x)

HybridCustomer Success Full time

Berlin, Berlin, Germany

Description

About Plan A

Plan A, a Diginex Ltd company, is Europe’s leading corporate carbon accounting and decarbonisation software provider, helping companies turn emissions intelligence into financial performance. Its AI-powered, TÜV-certified platform, coupled with expert support, simplifies emissions accounting, target setting, and reduction planning in line with GHG, and SBTi standards. We support more than 300 customers, including BMW, Visa and KFC, in reducing costs, improving efficiency, and creating long-term value through decarbonisation.

We're seeking an independent, forward-thinking Customer Success Manager to join our Customer Success Team. As a Customer Success Manager, you are the face of Plan A to our clients and the voice of our clients within our organisation.

At Plan A, you'll work with large, global companies to understand and reduce their carbon footprint. You’ll also collaboratively work with the sales and product teams to appropriately define new opportunities as part of our customer processes.

Your responsibilities

Act as a trusted advisor to our large customers in EMEA and ensure their success; manage the client relationships, ranging from your counterparts to senior stakeholders within our client's organisations
Become an expert on the Plan A platform by leveraging deep product and carbon accounting knowledge, resolving partners’ pain points and identifying opportunities for future product development
Guide our customers on strategic questions related to sustainability and carbon accounting, leveraging the strengths of our subject-matter experts
Work with our technical teams to ensure client feedback is heard and shape the future of our product pipeline
Own the end-to-end commercial relationship from customer signature to renewal, including commercial and contractual negotiations.
Design operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth

Requirements

You have 5+ years of demonstrated success in customer relationship management or complex project management, ideally at a growing startup working with SMBs and Enterprises in EMEA
You've demonstrated a consistent record of building and fostering durable business relationships; you remain calm and collected when facing crisis or criticism and celebrate customers’ successes with them
You have comfort in working cross-functionally, aligning with sales leaders, product teams or customers at the biggest companies in the world to make sure our customers achieve their goals
You’re a savvy and tactful communicator with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds
You’re comfortable working in fast-paced environments, identifying priorities and overseeing multiple tasks simultaneously
You are fluent in German

What makes you stand out

You have experience in the realm of carbon accounting, corporate sustainability, or ESG reporting

Benefits

Global Impact: Push the needle on climate action by contributing to the success of our carbon management and ESG software
Work-Life Flexibility: Hybrid work model with 28 days of vacation and a 30-day "Work from Anywhere" policy.
Growth Environment: A collaborative, mission-driven culture that values intellectual honesty and rapid professional evolution.