Respond to staff user requests for assistance with hardware (ranging from interactive whiteboards to tablets to notebook and desktop computers to photocopiers and printers), Support staff users in answering questions regarding software use, system access, and tricks of the trade, Assist students and visitors with accessing the appropriate part of our network, Collaboratively administer the centralized software distribution system to maintain the software on all computers, Monitor the use of consumable supplies (most especially toner); order and replace as necessary, Submit tech support request to the photocopiers' vendor, Catalogue, store, loan, recall and replace small & spare parts of ICT equipment, Troubleshoots hardware and/or software issues that might occur to the existing equipment, Administer the electronic devices (product:Apple) via a dedicated MDM (Mobile device management) solution: Jamf, Guide planning of technological needs for Auditorium events, including year group assemblies, concerts, lectures and community events; run the equipment for these events as needed, Collaboratively administer the Google accounts realm as well as other platforms, Track and record the solution process of complex support requests in our ticket system, Provide on-site and remote support to existing and future branches of LIS
