Head of Customer Success (m/f/d)

Location

Berlin

Employment Type

Full time

Location Type

Hybrid

Department

Customer Success

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Build the Customer Success organization for our next stage of growth

We are looking for a Head of Enterprise Customer Success to lead and scale our enterprise customer organization across Germany’s largest healthcare groups and prepare it for international growth.

You will build the operating model for consistent adoption and measurable outcomes across complex, multi-facility rollouts. Owning customer health and executive alignment for high-stakes partnerships — including €1M+ accounts — you will lead through your team while stepping directly into critical situations when needed.

Your Daily Business – No two days are alike

• Lead and scale the Enterprise Customer Success organization for growth in Germany and internationally

• Design the operating model, including ownership, governance, standards, and capacity planning

• Own adoption, customer health, and operational outcomes across complex enterprise accounts

• Lead multi-site rollout governance and hold teams accountable for quality, risk, and follow-through