(Junior) Customer Success Manager (f/m/x)

Your profile

We're filling two seats — one junior, one regular. The main difference is how much you already bring:

• Junior: early in your career — we care most about how you work (organized, curious, reliable) and your drive to grow into the customer and technical side.
• Regular: you've worked with customers before and can own accounts, run QBRs, and read technical data confidently from early on.

Either way, what counts:

• You can read the numbers and make them make sense – you understand a performance dashboard and explain it to a customer in plain language.
• Calm, warm, and real – our customers are engineers and asset operators; they trust substance, not a sales show.
• Organized and reliable – you keep track of what's open and don't let things slip.
• Up for building, not just running – you see an unfinished CS function as a plus, not a problem.
• A genuine team player – you pull the same rope with Sales and Ops.
• German at C1 or native level, plus solid English (B2) – most customer communication runs in German; English is our internal working language.
• Energy background? A plus, not a requirement – excitement for the industry and a fast ramp-up matter more.

Why us?

• People at the Core: Clear structures, democratic decisions, and a feedback culture where your voice counts.
• Shape the Future: Contribute to the energy transition by working on sustainable energy solutions in a growing market environment.
• Connecting & Co-Creating: Strategy off-sites and onsite weeks for real collaboration and shared ideas.
• Work Your Way: Home office and flexible hours – you know what works best for you and your team.
• Good Vibes: Yoga, shared lunches, after-work fun – we keep the energy up, even when it's busy.
• Body & Mind: Urban Sports Club membership, wellbeing check-ins, and mental health support – your energy matters.
• New Office: 10th-floor office with rooftop terrace, canteen, great views, ergonomic desks, hardware of your choice, and a pet-friendly environment.
• Sustainable Extras: Deutschlandticket, FutureBens, and more – supporting your mobility and future.

What else?

We look forward to receiving your application, earliest start is as soon as possible. If you have any questions, feel free to reach out — your contact is Kathi (Interim Talent Partner).

You'll hear back from us within 5 working days of your application. We value your time and want to make the process as transparent as possible. Once we receive your application, we'll send you a confirmation email outlining the next steps and what you can expect from our interview process.

We can't wait to meet you!