Service Business Process & Digitalization Manager (m/f/d)

Service Business Process & Digitalization Manager (m/f/d)

AT, Dornbirn

SpotLIGHT of the job

As a Business Process & Digitalization Manager, you will drive global process improvement and digitalization initiatives within our Service organization. You will lead cross-functional projects, connect business needs with digital solutions and help shape scalable end-to-end processes across our global organization. In addition, you will take responsibility for a dedicated European region, acting as the link between local Service and Sales teams and our global process and digitalization landscape.

We are looking for someone who can take ownership of complex topics, bring structure into ambiguity and drive projects towards implementation. You combine global thinking with a strong understanding of local business needs and enjoy connecting people, processes and technology.

Responsibilities

• Lead global process and digitalization projects from requirements and concept development through implementation and rollout.
• Analyze and improve end-to-end business processes, focusing on simplification, standardization and automation.
• Act as an interface between Business and IT, translating business needs into process, system and data requirements.
• Coordinate cross-functional stakeholders across Service, Sales, Finance, Product Management and IT and drive decisions and actions forward.
• Develop and continuously improve our global process and digital tool landscape, including CRM, ERP/SAP, process management, master data and analytics solutions.
• Facilitate workshops and create clear concepts, requirements, business cases and management decision proposals.
• Take responsibility for a dedicated European region, supporting local Service and Sales teams with process and tool-related topics.
• Capture regional requirements and pain points, incorporate them into global initiatives and support the local adoption of global solutions.

Skills & Experience

• Degree in Business Administration, Business Informatics, Digital Business or a comparable field.
• First professional experience in project/process management, business analysis, digital transformation or consulting.
• Strong analytical and structured mindset with the ability to turn complex challenges into pragmatic solutions.
• Strong project ownership and the drive to move topics from idea to implementation.
• End-to-end thinking and a strong interest in business processes, technology and data.
• Confident communicator who enjoys working with international and cross-functional stakeholders.
• Hands-on, curious and comfortable challenging existing ways of working.
• Fluent in English; German or other European languages are an advantage.
• Experience with SAP, SAP C4C / Service Cloud, Celonis, BPMN, SAC / Power BI or CRM systems is an advantage, but not a prerequisite.

What we offer

• Affordable and Nutritious Canteen: A subsidized cafeteria offering healthy and budget-friendly meal options for employees.
• Corporate Benefits and Perks: Access to a range of established corporate benefits, including exclusive discounts at various retailers and gyms across Vorarlberg.
• Company Pension Scheme: A retirement plan customized to meet individual requirements.
• Extensive training and development opportunities: Access to a wide range of training programs designed to support personal and professional growth.
• Commuting Cost Assistance & Job Bike Program: Financial support for commuting, including a subsidy for transportation and the option to lease a bike for both work and personal use.